Simply choose your style and size from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
We custom make every product in-house after an order is placed. Please allow 3 to 5 days for your product(s) to be made before shipment. After processing, products generally ship within 3 - 5 business days in the US. However, if products are in high demand it can take a little longer. International shipping averages 8 to 15 days.
After your product(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via email. You can then use that code to track exactly where your order stands. Alternatively, you can send us an email at email@example.com.
Unfortunately once the package leaves our facility and is in possession of the mail carrier the delivery process is out of our hands and the package is the responsibility of the mail carrier. Red Rocket Brand has no control over the delivery of your item. For delivery issues please contact UPS directly to resolve this issue.
Since our products are custom made to order, refunds are only offered to customers that receive the wrong items or damaged items. If you received wrong or damaged items, please contact us at firstname.lastname@example.org and we will send out a reprint immediately or issue you a refund if you prefer.
We're easy to reach and typically respond within 24 hours of receiving any message (during our Eastern Time business hours, 9:00AM to 11:00PM). You can also message us via email at email@example.com.
Red Rocket Brand is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!